Using Customer Loyalty and Engagement To Create Digital Agility

A talk by David Karel and Shyam Rao
Zenput and Punchh

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About this talk

Over the last several months the restaurant industry has experienced the most epic changes in customer behavior. Shifting consumers’ expectations has made it vital for brands to adjust their near and long term business operations to deliver on safety concerns while driving critical sales results through their digital technology stack. Join the conversation with Shyam Rao, Cofounder and CEO of Punchh and David Karel, CMO of Zenput to learn why creating a loyal and highly engaged customer base is critical to recovering same store sales faster than competitors. They’ll discuss how restaurants can achieve this by focusing on online ordering, contactless retail and loyalty to balance employees’ and guests’ safety while creating lasting profitability.

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