Operations Leader Spotlight - Bradley Forbes & Ricky Brown, General Managers, KFC Baobab (KFC Franchisee)
About this talk
Hear from Bradley Forbes, the General Manager of KFC Baobab (a KFC franchisee) on how he's navigated 2020. This interview covers an array of topics, including:
- Creating a more agile restaurant operation
- Ensuring employee and customer safety, and instilling confidence in your procedures
- Innovative strategies and tactics for steering the business back to growth
- The role technology is playing to take operational agility to the next level
Tune in for real-world examples and actionable ideas for managing through the current environment and emerging stronger.